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Deveel Omni-Channel Messaging

The interface provided by this system supports a unified messaging experience, allowing users to send or receive messages through multiple types of messaging channels (eg. SMS, WhatsApp, E-mail, etc.).

Messages that go from a client application of Deveel OCM to an individual are named outbound messages, while the messages incoming from individuals to a client application (through webhook callbacks) are named inbound messages: it will be possible to find several time in these documents reference to such directions.